GTM's QUALITY HANDBOOK

1. SATISFYING THE CUSTOMER MEANS SATISFYING OURSELVES

2. ALL OF US MUST ANALYSE AND REVIEW THE WAY WE OPERATE

3. WE MUST IMPROVE TOGETHER

4. CAUSING INCONVENIENCES OF ANY KIND MEANS FORCING OTHERS TO WASTE ENERGY TO SOLVE THEM

5. WASTES MUST BE REDUCED

6. A QUALITY PRODUCT WILL BE PRODUCED WITH THE QUALITY WORK OF ALL THE STAFF

7. EACH GTM’S EMPLOYEE IS AT THE SERVICE OF OTHERS

8. EACH GTM’S EMPLOYEE IS AT THE SERVICE OF HIS/HER COLLEAGUE

9. THE QUALITY OF THE WORK OF THE OTHER EMPLOYEES DEPENDS ON THE QUALITY OF OUR WORK

10. THE FINAL RESULTS DEPENDS ON OUR COLLABORATION